First, check the contents in your box. Ensure that your router package includes all
necessary components:
The router
User guides
Micro filter
DSL cable (grey)
Ethernet cable
Power adaptor (black)
Once your SoGEA has been installed/activated, you will receive confirmation by email or SMS. If it is not active, please contact Onebill on 0808 178 5200 for activation.
You can now proceed to set up your hardware.
Plug in the router to a power source using the provided power adaptor.
Locate the Openreach master socket (this may vary depending on the type of master socket).
A. If the master socket has two connection ports, this is likely to be a pre-filtered master socket (2a).
B. If the master socket has one connection port, this will require the micro-filter provided (2b). Please plug this in now.
If you have a pre filtered socket (A), plug the DSL cable directly into the master socket (DSL port).
If you require a micro-filter(B), plug the DSL cable into the DSL port on the micro-filter.
The other end of the DSL cable goes directly into the grey DSL port located on the router.
Please wait three to five minutes. The router should now have three solid green lights.
The wireless lights will now be flashing green. You can now proceed to connect your devices.
❗If the router lights are not flashing:
On the front of the router, turn the wireless button on/off (reset button).
Alternatively, remove the power from the router for 1 minute and then plug it back in.
If neither solutions work, please speak to us via Live Chat or call our technical support team on 0808 178 5200.