We offer four levels of care for your telephone line, each priced accordingly and tailored to suit the needs of your business.
Our different care levels are as follows:
Care Level 1 - Fault fixed within three working days; free
Care Level 2 - Fault fixed within 48 hours; £1.72 per month per line
Care Level 3 - Fault fixed within 24 hours; £5.15 per month per line
Care Level 4 - Fault fixed within 6 hours; £7.95 per month per line
If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible.
Please be aware that line faults are dealt with as soon as possible, and the timescales listed above represent agreed service levels with the network (Openreach). It is not a guarantee that all faults will be rectified within the stated timescales. Some line faults require serious engineering work (e.g. Roadworks) to restore the line and can, on occasion, take significantly longer.