September 9, 2026
Complete Care provides 24/7/365 support to your account to ensure we’ll be there to help you whenever you experience issues with your broadband. Complete Care has a monthly fee of £5.00 ex VAT per broadband connection.
If you report a fault and our diagnostic checks identify the router we have supplied as being faulty, we will issue you a new router free of charge with a one off delivery charge of £9.99. Delivery will take up to 2 working days where possible.
This does not cover accidental damage such as water damage.
If you would like to remove Complete Care, and default to our standard in-house support, please contact us via Live Chat.
If you choose to remove Complete Care, any future out of warranty router replacements will be chargeable.
Please note we are unable to refund any charges incurred before opting out.
