September 17, 2026
You can activate your SIM by contacting us via Live Chat.
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Remove your SIM from the credit card sized backing card
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Ensure you select the correct SIM card size (Standard, Micro or Nano)
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Turn off your phone and insert your new SIM card
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Once requested with our agents, your SIM should be activated within 2 hours. You will also receive your internet settings by text message.
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If you have not received your internet settings, or are having problems making calls after 2 hours, then please contact a member of our trained support team.
Please note, for security purposes, your SIM can only be activated within the UK.
