Complete Care provides 24/7/365 support to your account to ensure we’ll be there to help you whenever you experience issues with your broadband. Complete Care has a monthly fee of £5.00 ex VAT per broadband connection.
If you report a fault and our diagnostic checks identify your XLN-supplied router as being faulty, we will issue you a new router free of charge with free next business day delivery where possible.
💡 This does not cover accidental damage such as water damage.
If you would like to remove Complete Care, and default to our standard in-house support, please contact us via Live Chat.
If you choose to remove Complete Care, any future out of warranty router replacements will be chargeable.
💡 Please note we are unable to refund any charges incurred before opting out.