Once you’ve switched to XLN, we’ll send you an invoice shortly after the transfer has taken place. Your previous broadband or telephone supplier will also send you a final bill.

Your first bill may be higher than expected, as your first invoice is for your current monthly billing cycle, and the next monthly billing cycle in advance. This means that if your connection date was partway through the month, you will be billed from your live date until the end of the current billing cycle, as well as the next full billing cycle. This is only for your first invoice, or the first invoicing of any new products added to your account throughout your time with XLN.

Your first bill may also show one-off charges, such as install charges, hardware, or delivery fees.

Going forward, your bill will revert to its standard monthly cost and continue to be billed monthly for the upcoming month ahead.