If you are experiencing mobile signal issues, please try turning your handset off for 30 seconds and then on again.
If the issue still persists, please follow the steps below:
Check your network status by following the link: Three Mobile network checker
Contact us to check there are no bars on your mobile
If the network provider is experiencing signal issues, we would advise to continue checking their website for any updates.
If the above have not resolved/answered your query, you will need to complete a manual roam. How to do this is dependable on your handset and operating system, we advise to check online for a step by step guide for your handset.
To check if the issue is with your SIM card, please try using this in another device. If your SIM still does not work correctly when used in another handset, you will need to order a new SIM card.
If you have worked through the above steps and the problem is not resolved, please contact our Customer Services team via Live Chat.