By 2027, UK business phone lines will be going digital as the old copper networks are shut down. That may seem a long way off, but there are plenty of reasons to make the switch now and replace your current phone line with an alternative smart, feature-rich VoIP solution.
If you’re porting any existing numbers to Cloud Voice or require a new line to be installed to support the service, set-up will typically take a minimum of 12 working days. Should you wish to add brand new Cloud Voice packages (including new numbers) this can take up to 12 working days.
If you have Fibre available in your area then there’s no need to worry – Cloud Voice will work as expected.
If you only have ADSL available we recommend a minimum 8Mbps download speed to avoid any impact on your quality of service. Our dedicated agents will be able to test this for you.
It is not essential, but we highly recommend having a data line with XLN, be it your normal internet connection or a dedicated data line. Cloud Voice requires enough upload bandwidth to avoid any crackling/bad quality calls.
💡 XLN cannot guarantee call quality or connectivity on third party connections. For this reason we highly recommend Cloud Voice is used with an XLN provided landline and dedicated broadband connection.
Available bandwidth is impacted by any other internet use on the line, periods of heavy internet traffic and your line type. For maximum upload bandwidth, we suggest a dedicated fibre data line.
We accept numbers from the majority of providers. If you’re not sure if your number can be ported please speak to our dedicated Cloud Voice team.