We’re sorry to hear that you’re considering cancelling your services. To ensure we handle your request smoothly, we’d like to understand your needs and the reasons for your decision. Whether you’re looking to transfer, cancel, or adjust your services, we’re here to help guide you through the process. Let us know what you need, and we’ll work with you to find the best solution.
Please check your contract status by visiting the Communications tab on the My Account portal. If you are still in contract, an Early Termination Fee may apply.
Our in contract cancellation fees are (all ex. VAT):
Line: £299.00
ADSL Broadband: £99.00
Fibre Broadband: £199.00
Cloud Voice Dedicated Data – Line: £299.00
Cloud Voice Dedicated Data – Broadband/Fibre: £199.00
Cloud Voice pay as you use/unlimited user: £99.00
Cloud Voice Express: £99.00
Please contact our Services Team using the relevant number below. Our lines are open 08:30-17:30 Monday-Friday excluding bank holidays.
Card terminal cancellations - 0344 880 6121
Phone or broadband services cancellations - 0344 880 9000
Selling or closing your business - 0800 178 2234
Transferring suppliers - 0808 178 9920