We’re sorry to hear that you’re considering cancelling your services. To ensure we handle your request smoothly, we’d like to understand your needs and the reasons for your decision. Whether you’re looking to transfer, cancel, or adjust your services, we’re here to help guide you through the process. Let us know what you need, and we’ll work with you to find the best solution.
Please check your contract status by visiting the Communications tab on the My Account portal. If you are still in contract, an Early Termination Fee may apply.
💡Our in contract cancellation fees are (all ex. VAT):
Line: £299.00
ADSL Broadband: £99.00
Fibre Broadband: £199.00
Cloud Voice Dedicated Data – Line: £299.00
Cloud Voice Dedicated Data – Broadband/Fibre: £199.00
Cloud Voice pay as you use/unlimited user: £99.00
Cloud Voice Express: £99.00
Transferring your services
If you're looking to transfer your services to another supplier, please click here to view our One Touch Switch article.
Cancelling your services
If you are moving your business premises, selling, or closing your business, or need to cancel any card terminal services, you must call us using the relevant number below. Our lines are open 08:30-17:30 Monday-Friday excluding bank holidays.
Selling, closing your business, or moving your business premises - 0808 178 2234
Card terminal cancellations - 0344 880 6121
To request your phone or broadband service cancellation, please click the link below and fill in the form as instructed.
Phone or broadband services cancellations only - Request Service Cancellation
❗ Please note, all cease requests require 30 days notice, regardless of contract status. If you are filling in our cancellation form, please do not enter a cease date less than 30 days from today.