When it comes to moving your line(s), we ideally need one months’ notice. It depends on how far you’re moving as to whether you can keep the same number. However, a simple check can show us instantly if you’re moving outside the existing exchange area. If you can’t keep your number, then this will unfortunately be the case with every provider. But we do have some options for you that will help you transition to a new number with ease.

Due to the PSTN switch off, we would require your services to move to Cloud Voice. Cloud Voice is an ideal solution for modern businesses, offering tools such as Advanced Call Quality, Borderless Working and Voicemail-to-Email.

When moving our services to a new address, it can take up to 2-4 weeks. Therefore, it's important to let us know as early as possible so we can begin the process. There is also an applicable cost of £48 excluding VAT.

We understand that moving your services is a thorough process and requires time and attention. If you would like to speak to us directly about the process, please give us a call on 0344 880 9000 or 0344 880 7777. Alternatively, you can chat to us online.