As part of your move to Cloud Voice you may receive a new number, this new number will only be visible internally and will not be shown when your service goes live.
If you have a single user, your porting number will be the one active and in use.
If you have multiple users, the new numbers are assigned to allow multiple calls at the same time.
If you have requested a number to be brought over to your Cloud Voice service, you will receive an SMS with the date and time for this to complete.
On the date of port completion, please look out for two SMS messages:
1. Asking you to restart your Cloud Voice handset.
2. Confirming your Cloud Voice service is live.
Online portal (optional)
You will receive an email a few days before your activation date with a link to set up your online account.
If you are using the mobile app only, this email is vital as you may lose calls if this is not set up.