You will have received username and password and a link to the Cloud Voice portal via email from a member of the XLN team. Log-in to the portal using the link, username and password provided.
Once you have logged in, click Sites on the top navigation bar followed by the green search button. You should then see the name of the site that has been created for you.
Choose the site name by pressing the Select button and then click the Features button
on the navigation bar on the left.
Once you have clicked Features, click on Employees at the top. Click on the green search button. Choose the active user you want to register by pressing Select and then click the Service Settings button on the left navigation bar.
On this page, you can update the caller ID for phones. Please ensure you change both First Name, Surname and both Caller ID Names. You can change the directory number for the phone. To do this, click Change. On the dropdown for Directory Number, select the number. Scroll to the bottom of the page and click Save. Please allow 45 seconds for
the change to occur, and the phone(s) will need to be restarted.
If you are unable to see the number, please contact XLN Cloud Voice for support.
To register a new phone, scroll to the bottom of the screen.
On the dropdown for Device ID, select the correct phone you wish to use and click on Save.
Please note, this option is only needed if you have a new cordless phone sent out as an additional line.
If you have been sent a cordless phone base and an additional handset, select one from the dropdown that shows a number of open ports e.g. (Customer.One (7 ports open)). To apply the change, restart the device.
