What is included in my mobile plan?
All of XLN’s mobile tariffs include unlimited minutes to UK landlines (01, 02, 03) and UK mobiles, excluding Lyca and Lebara.
Out of bundle data is charged at 8p per MB.
How do I keep track of my monthly usage?
Contact XLN via Live Chat for details on your remaining monthly data. Alternatively this can be checked via your handset network settings.
What if my allowances run out before my plan renews?
XLN’s bill cap gives you total control over your monthly spend and ensures you’re never shocked by a bill. It guarantees that you will never pay anything more than your monthly tariff.
To give you complete flexibility we have split our total bill cap across two limits:
Limit 1 – UK/EU data
Limit 2 – Rest of the World Data, International Calling, Non-geographic calls, MMS and premium services
You may apply individual caps to each limit within £10 increments from £0.00 to £250.00. We will notify you once 80% and 100% of each cap is reached and will automatically suspend services once you hit your limit.
Bill limits automatically reset every bill cycle. Alternatively you can contact our team to upgrade your data tariff or amend your limits. The team can be reached via Live Chat or by calling 0344 880 7777.
Can I change my plan?
Yes, you can upgrade or downgrade your plan whenever you want by calling 0344 880 7777. We simply require 30 days’ notice to change your plan.
Do I get charged for using my SIM abroad?
All XLN Mobile tariffs allow you to use your UK tariff in any EU country at no extra cost. Once you go outside your allowance, you will be charged your standard UK rate and you will continue to receive alerts for inclusive and out of bundle use.
Roam like home does not include:
Calls from the UK to non-roam like home international mobiles and landlines (e.g. a German landline)
Calls to non-geographic numbers, as well as premium and MMS services
XLN charge £4.50 per MB of data used in all destinations outside of the UK/EU. For full details on our international call rates please see our mobile price list here.
For security purposes XLN has disabled international roaming. Speak to our customer service team to have this removed.