If you need to pay an invoice, we prefer payment by Direct Debit, but you can also pay by debit/credit card. If you pay by any means other than direct debit, you’ll be charged an admin fee of £7.95 per month.
If you would like to set up a Direct Debit, you would need to contact us directly on 0344 880 9000, selecting option 2. Alternatively you can set up your Direct Debit online via your MyAccount portal.
If you have previously cancelled your Direct Debit and would like to reinstate it, you will first need to call us to clear any outstanding balance.
Debit and credit card payments are processed on the day we receive them.
If you need to change your Direct Debit details, please log in to your My Account portal. If the entity of your business has changed or you have sold the business hence the reason to change bank details, we will walk you through the change of legal entity/ownership process.