Transferring a call
To transfer a call from your handset, press the Transfer button, then dial the number you want the call to be transferred to. Once you have connected to the number dialled, press Transfer again on your handset. This will then successfully transfer the call.
The transfer can go to any UK based number included in your package (01, 02, 03 and UK mobiles). Transferred calls made to numbers outside of the package will be charged at the normal rates.
Updating your outbound calling number
You will have received username and password and a link to the Cloud Voice portal via email from a member of the XLN team. Log-in to the portal using the link, username and password provided.
Once you have logged in, click Sites on the top navigation bar followed by the green search button.
You should then see the name of the site that has been created for you. Choose the site name by pressing the Select button and then click the Features button on the navigation bar on the left.
On the features list, scroll down to Group Calling Line ID. Click Configure next to Group
calling line ID.
On the drop down for Site Display Number, select the correct number you would like
your customers to see when you phone. Tick the option for Site Display Number
underneath the drop down followed by Save.
Adding hold music
Once you have logged in, click Sites on the top navigation bar followed by the green search button. You should then see the name of the site that has been created for you. Choose the site name by pressing the Select button and then click the Features button on the navigation bar on the left.
On the features list, scroll down to see Music On Hold. and click Configure.
Tick the boxes for Play music for calls on hold and Play music for parked calls. If you want to upload your own music file, click on Custom, press Choose File and then select the file you want to upload from your device. Once you have finished, click Save.
Please note, if you choose to upload your own music, this will need to be something you own the Copyright for or something in the Free Domain. If you have any queries about the music you can use, contact XLN Cloud Voice.
Adding a time schedule
On the features list, scroll down to Time Schedules and click Configure.
If you have an existing schedule, you can edit it by clicking on the item that you can see under Time Schedule Name. When editing an existing schedule, you can change the name of the feature at the top, as well as edit the times and dates for the schedule.
To add a new time schedule, click on the green Add button. Then enter the name that you would like it to be called (e.g., Out of Hours) followed by the days and times that you do and don’t want the phone to ring.
Once you have completed the changes for the schedule, click Save.
Busy Lamp Field (Desktop Phone only)
The Busy Lamp Field feature allows you to see when people are busy on another call.
Once you have logged in, click Sites on the top navigation bar followed by the green search button. You should then see the name of the site that has been created for you. Choose the site name by pressing the Select button and then click the Device Management button on the navigation bar on the left.
On the Device Management screen, click on the Devices tab. On the Device Management screen, you will see the devices that you currently have in place and if you click on View, you can check the number(s) that are linked to them.
To turn on the Busy Lamp Field, click on the name of the user underneath Device Name. On the new screen, click General Settings. Next to the BLF - Busy Lamp Field option, click the On button followed by Save.
Next, click on Employees on the top navigation bar followed by the green search button. Click Select next to the active user you need to register followed by the Service Settings button on the navigation bar on the left.
To add Busy Lamp Field to the registered phone, scroll to the bottom of the screen. Click the slider to turn on the Busy Lamp Field and click Save.
Once the changes have been saved, click on the Devices button on the navigation bar on the left. Then click on the yellow cog under the phone.
To change the phone’s ringtone, select one of the options in the drop down list and then click Save.
You can also send a command to restart the phone on this page.
When you scroll down you will see the options for adding calling lines to the buttons on the side of the screen. Once you have scrolled down, click on one of the options for Not Configured.
On the drop down, select the BLF option and click Save.
If you want to set up a speed dial, click the speed dial option from the drop down and click Save. You will then need to enter the name and number for the speed dial and press Save again.
Click on the green search button, then select the first user in the list and press Save. This will need to be repeated for every line you want to add and for every desktop phone you have in use.
