You will have received username and password and a link to the Cloud Voice portal via email from a member of the XLN team. Log-in to the portal using the link, username, and password provided.
Once you have logged in, click Sites on the top navigation bar followed by the green search button. You should then see the name of the site that has been created for you.
Choose the site name by pressing the Select button and then click the Features button on the navigation bar on the left.
On the features list, scroll down to Hunt Groups. This option distributes calls from a single phone number to a group of numbers. Click on Configure next to Hunt Groups.
Click on Add.
Under Profile Details enter the information you would like to display for the Hunt Group.
On the dropdown for Feature Package, click the Hunt Group Plus option. On the dropdown for Directory Number, select the number you wish to be called on by your customers.
For the initial stage, you may need to contact XLN to set this up.
On the dropdown for Call Distribution, there will be many options. We recommend using either Regular or Simultaneous. If you choose regular, each phone will ring in turn. If you choose simultaneous, all phones will ring at the same time.
If you scroll down, you will have more options. To divert calls if they are not answered, enter a number in Forward To. If all phones are offline, you can input a number where calls can be redirected. To do this, tick the Enable Call Forwarding Not Reachable box and enter a number. Once you have made changes, click Save.
To assign phones to the Hunt Group, click on Assign Agents. Click the green search button. Tick all the users you would like to add to the Hunt Group and click Add. To adjust the order the phones ring in, you can use the yellow arrow buttons. Once you have finished, click on Save.
To add a divert to the Hunt Group, click on Feature Settings. On the list, you will see Call Forwarding. Click on Configure.
Tick the box for Always Forward Calls. Enter the number for the divert and click on Save. The remove the divert, untick the Always Forward Calls box and click Save.
To add a voicemail, click on Feature Settings, then at the bottom of the screen, click Configure next to Voicemail.
Tick the box for Turn On Voicemail. To add a personal greeting, click on Personal and click Choose File. Select the file you have recorded using the Broadsoft Recorder:
Tick the Auto Deletion box to auto delete. Voicemails can be sent directly to an email
address.
The email will contain the number the customer called on, date/time of the call, and the voicemail’s audio file.
Enter an email address, then click on Add. Once you have finished, click Save.
To access the Hunt Group, click Sites. Click on Dashboard. On the right, you will see there
is a section for Hunt Groups. Click on the name that has a pencil next to it.
