Adding a voicemail using the handset
If you dial 1571 on your phone, this will direct you to a guide on how to add voicemail.
❗If you have a Hunt Group or a menu (Auto Attendant) active, this option will not work.
To add voicemail to a Hunt Group or Auto Attendant, please see the information in the Hunt Group Set Up Guide and/or the Auto Attendant Set Up Guide.
Adding a voicemail using the portal
You will have received username and password and a link to the Cloud Voice portal via email from a member of the XLN team. Log-in to the portal using the link, username and password provided.
Once you have logged in, click Sites on the top navigation bar followed by the green search button. You should then see the name of the site that has been created for you.
Choose the site name by pressing the Select button and then click the Features button on the navigation bar on the left.
Once you have clicked Features, click on Employees at the top. Click on the green search button. Click on Select next to the active user you want to register and click on Features.
On the Features list, scroll down to Voicemail.
Click Configure next to Voicemail.
Tick the box for Turn On Voicemail. To add a personal greeting, click on Personal and click Choose File. Select the file you have recorded using the Broadsoft Recorder.
The App can be downloaded by clicking the relevant link below:
Tick the box Auto Deletion to auto delete. Voicemails can be sent directly to an email address. The email will contain the number the customer called on, date/time of the call, and the voicemail’s audio file. Enter an email address, click on Add. Once you have finished, click Save.
