Once you have logged into the online portal, click onto Employee and select one of the active users. On the left, click Applications. You will need to make a note of the username showing in the grey box and you will need to set a password. Once you have changed your password, click on Set up Cisco Webex.
On the pop up screen you see, click Continue and you will be asked to enter the username
and password from the previous step.
Enter your email address for account validation purposes.
Please note, if you have previously used Cisco Webex, you will need to either use a different email address or de-register your previous email.
You will get an email confirming your access to Webex. Click on the Join now button.
Once you click on the Join Now button, the service will start to be activated fully for you.
After the service is fully activated, you will be able to download the application on to your computer. After you have installed the application, you will be asked to enter the email address that you used to validate the account and then your username and password.
You can use the link from the sign-up screen, or alternatively, you can search for Webex in the app store and install.
On the sign-in/sign up screen, enter the email that you used to register for the service.
Enter the application username and the password created from the Cloud Voice portal.
Once you log in, you will see the below notifications. Click OK on both.
Once the app is open, you will be presented with the Contacts screen. You can add contacts by tapping on the purple symbol at the bottom right. To access the call history,
tap on Calling on the bottom navigation bar. To make a new call, click on the purple phone symbol. Tap on Voicemail on the bottom navigation bar to call your voicemail on the service. To open the settings menu, tap on the initials in the circle at the top left.
On the settings screen, you can set your availability and status message if needed, or access the reset of the service settings. To access the full settings, tap Settings.
General - allow other users on your account to see your status by tapping on the slider.
Audio - choose how the calls can be answered on your device. The default is to remove background noise, but you can adjust the other options if needed.
Phone Services - This shows the status of your connection to the calling service.
Video - From here you can edit your video when you’re in video calls.
Calling - By tapping edit, you can divert calls to a new number or send them to voicemail. You can also add a number that you want calls to be forwarded to. Clicking on the self-care portal opens the advanced options for the service.
Incoming calls section
Do not disturb – This option will stop people from contacting you and any calls will get forwarded to voicemail.
Simultaneous ring and Sequential ring- These optionz allow numbers to ring at the same time, or in turn when entered. This is not compatible if you have a Hunt Group in place for your main phone number.
Outgoing calls section
Block my caller ID - This will stop your number from being shown to customers.
Auto callback - when a call is missed/not answered, it will ensure that the previous number will be called back straight away when your current call ends.
We recommend avoiding these options as they can affect your customers being able to reach you.
