You will have received username and password and a link to the Cloud Voice portal via email from a member of the XLN team. Log-in to the portal using the link, username and password provided.
Once you have logged in, click Sites on the top navigation bar followed by the green search button. You should then see the name of the site that has been created for you.
Choose the site name by pressing the Select button and then click the Features button on the navigation bar on the left.
On the features list, you will see Auto Attendants. This is a menu system that allows callers to select from different options to speak to a specific person/department. Click Configure next to Auto Attendants.
Click on Add.
Input an ID for the menu to be called and also enter the Name, Caller ID First/Last Name. These details are what will show when a caller comes through from a menu. On the dropdown for Directory Number, select the number you wish to have on the menu.
Please note, you may have to contact XLN to complete the initial work for the service to be set up.
On the dropdown for Feature Package, select Auto Attendant Plus and click Save. At the top of the screen, you will see an OK button, click on this pop-up.
Once the menu is active, you can adjust the caller ID. You can set the menu to work at set
times and have an out of hours. You can add a time schedule for the calls to be directed when the business is closed. To set this up, click on the dropdown next to Time Schedule.
Once you have finished, click on Save.
Click on Business Hour Dialling Menu. You will be redirected to a new screen, where you can upload a personalised greeting. For the recording, we recommend using Broadsoft Recorder Application:
Once you have created the recording, upload the file by selecting Choose File, next to Upload Personal Greeting. For Menu Options, there are many ways calls can be connected. We recommend using Transfer Without Prompt. Enter the number you would like the call to go through to. Once you have finished, click on Save.
To add a divert to the menu, click on Feature Settings. On the features list, you will see Call Forwarding. Click on Configure next to Call Forwarding.
Tick the box for Always Forward Calls. Enter the number for the divert and click on Save. To remove the divert, untick the Always Forward Calls box and click Save.
To add a voicemail, click on Feature Settings. Scroll down, and you will see Voicemail. Click on Configure.
Tick the box for Turn On Voicemail. For the recording, we recommend using Broadsoft Recorder Application (see above for links). Once you have created the recording, upload the file by clicking Choose File next to Personal. Tick the box Auto Deletion to auto delete. Voicemails can be sent directly to an email address. The email will contain the number the customer called on, date/time of the call, and the voicemail’s audio file. Enter an email address, click on Add. Once you have finished, click Save.
To access the Hunt Group, click Sites. Click on Dashboard. On the right, you will see there is a section for Hunt Groups. Click on the name that has a pencil next to it.
