You will manage your site level divert using the Business Portal. Prior to your go-live date, you will receive an email with your login details for the Business Portal. Once you log in, navigate to your company dashboard and find the Sites section, as highlighted.
To set up a voicemail greeting, use the BroadSoft Recorder app to record it. If you choose to upload your own file, ensure it’s in u-law WAV format at 8kHz.
💡The BroadSoft Recorder app can be downloaded on Android or Apple devices by searching BroadSoft Recorder in the relevant app store.
Select the site name.
Scroll further down the page and click the small arrow on Hunt groups.
Click the relevant Hunt group name.
Click Features.
Scroll down and click the cog under Voicemail.
Select Personal greeting within the voicemail settings page, then choose the file you
want to include by clicking Choose file, and finally, click Save.
❗Important information: Make sure voicemail is turned on and does not say Always forward is on (Picture shows the correct options selected).
