You can manage your Cloud Voice site level divert using the Business Portal.
Prior to your go-live date, you will receive an email with your login details for the Business Portal.
💡To set up a site level call divert, you will need admin access to the Business Portal. Please contact our support team to request admin access.
Once you log in, navigate to your company dashboard and find the Sites section, as highlighted in the image below.
The next step is to select the site name.
Scroll down and click the small arrow on Hunt Groups.
Click the Hunt Group name.
💡A hunt group enables you to choose how your incoming calls are distributed. For example, calls can be directed to the first available user or the one who has been idle the longest.
You will then see the hunt group page displayed - click Features.
Scroll down the page, until you reach Call forwarding. Select the Call forwarding cog.
Check the box that says Forward all calls is off. Enter the number you want to divert your calls to, and Save by clicking the button below. To remove the call divert, check the box
labelled Forward all calls is ON and press Save by clicking the button below.
