To set up a Cloud Voice call divert, dial *72 from your handset followed by the number you wish to divert your calls to. To turn it off, dial *73 from your handset.

You can also manage this feature using the Business Portal.

You will receive an email containing your log in details to the business portal, close to your go live date. When you log in, your account will load automatically as shown below.

The next step is to scroll down the page, until you see the Call forwarding heading. Click on the Call forwarding cog, as highlighted, to take you to the next screen.

To add a divert, check the box titled Forward all calls is off, and enter the number that you would like to divert your calls to. Click the Save button, as highlighted below. To remove the call divert, check the box labelled Forward all calls is ON. Click the Save button, as highlighted below.